You have 2 options.
You can top up by:
1) online bank transfer or
2) Cash deposit at a Cash Deposit ATM (see locations)
Please see the image below for further instructions.
You can top up your Neat account from another country by bank transfer, see details below. Be aware the bank in your home country and the receiving bank in Hong Kong may charge fees. The first time you top up from another country, the top up needs to be received from a bank account in your own name. After that, there are several services that can help you transfer for a better rate, contact us and we will help you find a solution. Yes. However not in cash.
Furthermore, be aware of the Top-up limits.
|Tier 1:||Tier 2:||Tier 3:|
|max. HK$3,000 balance and max.|
HK$25,000 total spending per year
|no documents||max. HK$50,000 balance and spending per year|
|documents verified||max. HK$100,000 balance, no yearly spending limits|
|bank transfer made from a bank account in your name at least once|
max. HK$3,000 balance and max.
HK$25,000 total spending per year
max. HK$50,000 balance and spending per year
max. HK$100,000 balance, no yearly spending limits
|bank transfer made from a bank account in your name at least once| We do not charge you for topping up. However, your bank may charge you for online banking transfers.
Remember if you use e-banking to top-up: as part of your transfer instructions you need to include a message to the recipient with your 16 digits Neat card number. Not all e-banking solutions in Hong Kong allow for sending messages to recipients.
Please send us an e-mail at firstname.lastname@example.org if you've made a transfer without a message with: your full name, bank and transfer amount.
For Top-Ups done from Hong Kong:
Your money will reach your Neat account by 6.30 pm Hong Kong time if the top-up is received before 4.00 pm Hong Kong time on a business day.
Any top-ups received after 4.00 pm Hong Kong time or on a weekend, or Hong Kong public holiday will reach your Neat account by 6.30 pm Hong Kong time the following Hong Kong business day.
Please note that most banks take 1-2 business days to process regular (free) e-transfers. Express transfers will be processed on the same day. We can only update your balance once we have received your funds.
For Top-Ups done from Abroad:
Please check with your bank how long it will take for your money to arrive in Hong Kong.
At the moment Hong Kong dollars only.
However, we are always listening to our users’ needs. This is why we created our Community. So go ahead and up/down vote proposed features or start a thread to tell us something else you’d like Neat to do for you. It’s simple and easy: https://community.neat.hk/
Please contact us at email@example.com, with the following details:
ATM locationTimeTop-up amountNeat card number
We will get back to you within 1 working day.
The maximum balance you can hold in your Neat account at any time is HK$100,000. To enjoy this maximum balance limit you need to top-up your Neat account at least once from your bank account held in your name
You can use your contactless Neat Card online and offline, in over 50 currencies, anywhere in the world where MasterCard® is accepted.
There are, however, a few merchants that do not accept prepaid cards (the Neat Card is a prepaid card). You can see the list in our community.
We are working with all of those merchants to ensure the Neat card is accepted.
Do let us know if you’ve come across any other merchants that don’ t accept prepaid cards via our community
The Neat Card is a prepaid MasterCard®.
You have to Top-Up your Neat Card before using it. Neat does not provide any credit, which means you cannot get into debt or be charged any overdraft fees.
The Neat Card is issued by ePaylinks Technology Co. Ltd (“ePaylinks”), a licensed MasterCard® prepaid card issuer in Hong Kong. ePaylinks holds Stored Value Facility “SVF” license SVF0011 issued by the Hong Kong Monetary Authority’s (“HKMA”). You can find more details about ePayLinks here
At the moment, you can only get 1 card per account.
Once you get your Neat Card, you can set your own 6 digits PIN via your Profile in the Neat App by tapping ‘PIN'
If you’ve entered your PIN incorrectly 3 times, your card will be blocked until 00:00 Hong Kong time for security reasons. After that, you can use your card again.
Simply block the card ASAP through the Neat App. It’s the Block Card button in your Neat App Profile.
If you locate your card again, simply unblock the card by tapping the Block Card button again.
To order a new card, please contact us at: firstname.lastname@example.org . Please note we charge HK$50 for a Neat Card replacement.
Once you receive your Neat card, you need to activate it in the Neat App in your Profile, under Card Status.
Yes, however fees apply. Please see our Fee Table. You can withdraw cash with your Neat Card at any ATM machine around the world displaying the MasterCard® logo.
Usually, there is a limit of HK$1,000 per transaction when using contactless. However, merchants can set their own limit. If your transaction amount is above the limit, you can swipe and sign like with a regular card.
No worries. You can reset it via the Neat App in your Profile under PIN.
For security reasons you first need to enable the contactless feature of your Neat Card. You do so by paying for a transaction by inserting the card into the point of sale (i.e. not by swiping the card).
After that, you can use your contactless card anywhere you see the contactless symbol . You can simply tap your card for easy and quick checkout.
Neat is not a credit card, but a prepaid MasterCard. It has most functionalities of a credit card, like shopping online and offline anywhere in the world. However, the advantage is that you cannot spend more than you have and cannot get into debt.