You're in safe hands
We're serious about security
We’ve won an award from the Hong Kong government for our account opening processes, and work with the best cybersecurity technology to keep your money safe. We hold a Money Lenders License, Money Service Operator Licence, and a TCSP licence here in Hong Kong, and work closely with other regulated partners such as Railsbank (who are a regulated Electronic Money Institution in the U.K.) and ePaylinks (an HKMA Stored Value Facility license holder in Hong Kong) to ensure we operate with the highest standards of security and compliance.
What's more, in accordance with the HKMA’s SVF license requirements, your funds are stored in a segregated bank account at ICBC (Asia), the Hong Kong subsidiary of ICBC, the largest bank in the world by assets. This means that even if something happens to Neat, for whatever reason, your funds will remain unaffected.
When it comes to the Neat Card, all your card transactions are processed by the Mastercard® network and are protected by Mastercard® rules and standards. The Neat Card is issued by ePaylinks, a licensed Mastercard® prepaid card issuer in Hong Kong. ePaylinks holds Stored Value Facility license SVF0011.