You're in safe hands

The number one question we get asked: “Is my money safe?” And yes, it’s safe.
It’s in a segregated bank account at ICBC (Asia), the Hong Kong subsidiary of ICBC, the largest bank in the world by assets. As per HKMA’s SVF license requirements, all customer funds have to be held in a segregated bank account.

When it comes to the Neat card, all your card transactions are processed by the MasterCard® network and are protected by MasterCard® rules and standards. The Neat Card® is issued by ePaylinks Technology Co (“ePaylinks”), a licensed MasterCard® prepaid card issuer in Hong Kong. ePaylinks holds Stored Value Facility “SVF” license SVF0011 issued by the Hong Kong Monetary Authority’s (“HKMA”).